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Refund Policy

Effective from 27 October 2026 · NM Finserv Monk LLP

We want you to be happy with your course. This policy explains when you can get a refund, how to ask for one, and how long it takes.

1. Recorded courses on the Fimonk app

You can ask for a full refund of the course fee within 7 days of purchase if you have:

• watched less than 20% of the course videos, and
• not attempted any mock test, and
• not downloaded any notes or study material.

After 7 days, or once any of these limits is crossed, the fee is not refundable.

2. Live, online and classroom batches

Instead of a refund, you may move once to a later batch of the same course, within 3 months, at no extra cost (subject to seats).

3. If Fimonk cancels or reschedules

If we cancel a batch, or move it by more than 14 days, you can choose a full refund or a free move to the next batch.

4. Payments that are not refundable

• NISM exam registration and any other fee paid to NISM or another third party. These follow that body's own rules.
• Fees for a course you were removed from for breaking our Terms & Conditions, for example by sharing your login or course material.
• Placement support is part of the program. Fees are not refunded on the ground that a job offer was not received, because placement depends on employers and on the candidate's performance.

5. College and corporate programs

Cancellations and refunds for programs run for colleges, universities or companies follow the written agreement or purchase order for that program.

6. Duplicate or failed payments

If you were charged twice, or money was taken for a failed transaction, we refund the extra amount in full once our payment partner confirms it.

7. How to request a refund

1. Email fimonk.in@gmail.com with the subject "Refund request".
2. Include your full name, registered phone number, course name, date of payment, payment or order ID, and the reason.
3. We reply within 2 working days with our decision.

8. Refund timeline

Approved refunds are processed within 7 working days to the original payment method. Payments made inside the app are refunded through the same platform. Your bank may take a further 5 to 7 working days to show the amount.